Privacy Policy and Terms & Conditions
Before you book your holiday or enter our competitions please read our Privacy Policy and Terms & Conditions.

Red Sea Tennis Tours Ltd Privacy Policy
For the purposes of the Data protection Act 1998, In order to process your booking and keep you informed of any relevant information relating to your booking, and to ensure that your travel arrangements run smoothly and meet your requirements we need to collect certain personal details from you. These can include the names and addresses of any party members, credit/debit card and any special needs/dietary requirements. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies and credit/debit card companies, which may be outside the European Union. We will not however, pass any information onto any persons that are not responsible for any part of your travel arrangements. This applies to any sensitive information that you give us such as details of any disabilities or dietary requirements. We take full responsibility for ensuring that proper security measures are in place to protect your information.

We may use the information provided by you to contact you about your holiday or to inform you about details of other products and services offered by us.

Red Sea Tennis Tours Ltd Booking Terms and Conditions
Booking and Payment
Complete and sign the Booking Form accepting the terms and conditions of your holiday. These booking conditions form the basis of your contract, our invoice will act as our confirmation of your booking. The lead traveller must be 18 years old, and a deposit of £300 per person is required at time of booking. If you have paid a deposit, you must pay the full balance by the balance due date notified to you. A reminder is not sent to you, it is your responsibility to forward the balance on the due date, shown on your invoice. The right is reserved to cancel any bookings not paid by the due date.

On Receipt Of Your Deposit
We make the necessary reservation and your deposit is accepted in part payment of the agreed cost of the booking and is credited to your account. The contract exists between us after you have received a confirmation invoice, normally within 7 days.

Late Bookings
For all bookings made within 8 weeks of departure, the full amount of the holiday price is required with the booking form.

Please check your confirmation invoice carefully and report any incorrect or incomplete information to us immediately. You must ensure that names are exactly as stated in the relevant passport. We have no responsibility for any errors in any documentation except where an error is made by us.

Passports, Visas & Travel Documents
Please check that your passport is valid for the entire duration of your holiday with the appropriate Embassy.

Insurance
It is essential that all clients arrange adequate travel/holiday insurance cover and that the name of their insurance company and insurance policy number is given to Red Sea Tennis Tours no later than 72 hours prior to departure.

Cancellation
All the offers in the website are correct at time of going to press, great care has been taken to ensure that the holiday promoted is of good quality and will be available, however if any changes to your holiday are necessary, due to circumstances beyond our control, we would advise you prior to departure. Where major changes are necessary, we would offer a full or partial refund. A major change would constitute change of accommodation to a lower grade.

If We Change Your Holiday
We plan the arrangements for holidays in our website many months in advance and although it is unlikely that we will have to make any changes to confirmed arrangements, it does occasionally happen. We reserve the right to make such changes at any time.

If we have to make a major change to your holiday accommodation you may either:
(a) accept the changed arrangements
(b) Purchase another holiday from us at the advertised price
(c) Cancel your holiday


If you choose either (a) or (b) you will also be offered a credit towards the costs of your holiday as shown below:
(I) Changes more than 56 days before departure - NIL
(II) Changes between 55 & 29 days before departure - £10 per person
(III) Changes between 28 & 15 days - £20 per person
(IV) Changes between 14 & 8 days before departure - £30 per person
(V) Changes less than 7 days before departure £40 per person

If you choose (c) we will refund all monies paid.

In the unlikely event of insufficient numbers, which, in our opinion, make the holiday non-viable, we reserve the right to cancel your booking, subject to us reimbursing all deposits paid.

Cancelling by you
If it becomes necessary for you or any member of your party to cancel your booking or part of it, you must inform us in writing immediately. Cancellation charges are calculated from the date we receive written notification in our office. If we receive the written notification within 8 weeks of departure then the cancellation charges below will apply:
More than 56 days before departure -deposit
55 to 29 days 50% of total cost of holiday
28 to 15 days 70% of total cost of holiday
14 to 1 day 100% of total cost of holiday

Force Majeur
We cannot accept liability in any circumstances where performance and/or prompt performance of the contract is prevented by reasons of war, threat of war, civil strife, riots, terrorist activities, industrial disputes, natural and nuclear disaster, fire or adverse weather conditions.

Accommodation
Accommodation in all hotels, whatever the grading, is based on the 'standard room' category unless otherwise stated and a supplement is payable for alternative room categories. Rooms are often described as being 'twin' or 'double'. However, this often means the same thing - that the room is suitable for 2 occupants. The bed configuration remains at the discretion of the hotel and whilst special requests, such as that for either double or twin beds, will be forwarded to the hotel, they cannot be fully guaranteed. Where single rooms are booked, these may be specifically designed for single occupancy and, therefore, less roomy than twins or doubles.

The names and arrival details of all room occupants will be required at the time of booking. Many hotels will make a charge payable locally if occupancy is amended during your stay.
Unless specified all rooms in our website have private facilities. This means a bath And/OR shower.
We will always refer to your holiday duration in terms of 'number of nights' spent in hotels and 'number of days' away from the UK (including overnight flights). On your day of arrival, rooms may not be available until mid-afternoon. However, for earlier arrivals, if you wish to have access to your room when you arrive at the hotel, you should ask for it to be booked from the previous night at the appropriate supplement. On the last day of your holiday you will probably have to vacate your room about mid-morning regardless of your original time of arrival. If your homeward flight does not leave until late evening and you require a day room, you may book it via ourselves or it may be booked directly with the hotel if available, and paid for locally by you.

It is common practice for hotels to take a credit card imprint on check-in as a guarantee for incidental expenses. If you do not possess a credit card, a cash deposit may be required, which will be refunded at checkout less any incidental charges.

Our liability
When you book your holiday we will give you the best information we have then about your travel dates, time, routing, carrier and aircraft type. However carriers can and do change dates, times and routing at very short notice and we cannot control these changes.

Transport may also be cancelled due to bad weather, technical problems or force majeur. Except where this leads to a significant alteration to contracted services, we will not be liable for any loss or expense incurred in such cases, nor obliged to refund any payment for unused accommodation or services at your destination. Where we have a representative present, we will always try to help you to make appropriate arrangements for meals and/or accommodation if your transport is delayed you will however, have to pay for any such services. If you have purchased holiday insurance, you may find that it will pay certain benefits in the event of delays.

(a) We do our best to ensure that your holiday arrangements are supplied as described in our website. We accept responsibility for the proper performance of the services we have contracted to provide and if they are not provided to a reasonable standard (in compliance with local authority minimum standards) due to the fault of our employees, agents or suppliers, we will pay you appropriate compensation. Except in the case of damage resulting in death or injury, we reserve the right to limit our liability to twice the cost of the holiday that we have contracted to provide.

(b) The legal obligations and liabilities of carriers and hotelkeepers (even in cases of death or injury) are limited by international agreements. Our liability to you will be limited in the manner provided by the relevant convention, so that our liability is no greater than that of the carrier or hotelkeeper concerned. Details of the relevant conditions can be provided on request.

(c) All airlines and other carriers have their own conditions of carriage, defining their obligations and liabilities, and these will apply to you and your party. Copies of these are available on request. Again, our liability to you will be limited to the same extent. Please note passengers who appear to be under the influence of drink or drugs may be refused entry to aircraft.

(d) We will not be liable to you or your party for the improper performance of services provided to you under our contract, which
- is due to your fault, or the fault of any member of your party, or
- is caused by a third party not contracted by us to provide services, and is unforeseeable and unavoidable, or
- is caused by force majeur.

(e) Where relevant, our brochure contains general information on passport and visa requirements, and known health formalities required. However, it is your responsibility to ensure that you and your party hold valid passports, if required, and any necessary visas. It is also your responsibility to ensure that you and your party comply with any compulsory health requirements or recommended precautions before departure. Your family doctor can advise on these. It is your responsibility to ensure you treat the property of our suppliers with respect. Failure to do so will result in you becoming liable for any costs involved in rectifying items or facilities that have been treated improperly.

(f) We accept responsibility (as limited by the previous sections of this clause) for the holiday sold to you and detailed on your confirmation. We do not accept liability for any excursions or items that you purchase locally from our representatives, agents or sub-agents, which do not form part of the prearranged holiday package.

If You Have A Problem
In the unlikely event that you have a problem or complaint during your holiday, please notify a representative of Red Sea Tennis Tours Ltd so that they have an opportunity to rectify the issue. If this is proven unsatisfactory then the client should notify Red Sea Tennis Tours Ltd in writing within 28 days of the completion of his/her holiday. No liability can be accepted for complaints not notified within that period or if the complaint was not notified to a Red Sea Tennis Tours Ltd representative during the holiday.

Misbehaviour
We reserve the right at our absolute discretion to terminate without notice the holiday arrangements of any customer whose behaviour is such that it is likely in our opinion to cause distress, damage or annoyance to our customers, employees, property or to any third party. Full cancellation charges will apply and we will be under no obligation whatsoever to provide a refund or compensation for costs that may be incurred. Red Sea Tennis Tours has no control over the behaviour of person staying at, or visiting your holiday accommodation and is not responsible for any withdrawal or impairment of facilities or other loss or damage caused by them.