Privacy
Policy and Terms
& Conditions
Before you book your holiday or enter
our compititions please read our Privacy Policy and Terms & Conditions.
Red Sea Tennis Tours Ltd Privacy Policy
For the purposes of the
Data protection Act 1998, In order to process your booking
and keep you informed of any relevant information relating
to your booking, and to ensure that your travel arrangements
run smoothly and meet your requirements we need to collect
certain personal details from you. These can include the names
and addresses of any party members, credit/debit card and any
special needs/dietary requirements. We must pass the information
on to the relevant suppliers of your travel arrangements such
as airlines, hotels, transport companies and credit/debit card
companies, which may be outside the European Union. We will
not however, pass any information onto any persons that are
not responsible for any part of your travel arrangements. This
applies to any sensitive information that you give us such
as details of any disabilities or dietary requirements. We
take full responsibility for ensuring that proper security
measures are in place to protect your information.
We may use the information provided by you to contact you
about your holiday or to inform you about details of other
products and services offered by us.
Red Sea Tennis Tours Ltd Booking Terms and Conditions 2009
Booking and Payment
Complete and sign the Booking Form accepting
the terms and conditions of your holiday. These booking conditions
form the basis of your contract, our invoice will act as our
confirmation of your booking. The lead traveller must be 18
years old, and a deposit of £300 per person is required at
time of booking. If you have paid a deposit, you must pay the
full balance by the balance due date notified to you. A reminder
is not sent to you, it is your responsibility to forward the
balance on the due date, shown on your invoice. The right is
reserved to cancel any bookings not paid by the due date.
On Receipt Of Your Deposit
We make the necessary reservation
and your deposit is accepted in part payment of the agreed
cost of the booking and is credited to your account. The contract
exists between us after you have received a confirmation invoice,
normally within 7 days.
Late Bookings
For all bookings made within 8 weeks of departure,
the full amount of the holiday price is required with the booking
form.
Please check your confirmation invoice carefully and report
any incorrect or incomplete information to us immediately.
You must ensure that names are exactly as stated in the relevant
passport. We have no responsibility for any errors in any documentation
except where an error is made by us.
Passports, Visas & Travel
Documents
Please check that your
passport is valid for the entire duration of your holiday with
the appropriate Embassy.
Insurance
It is essential that all clients arrange adequate
travel/holiday insurance cover and that the name of their insurance
company and insurance policy number is given to Red Sea Tennis
Tours no later than 72 hours prior to departure.
Cancellation
All the offers in the website are correct at time of going
to press, great care has been taken to ensure that the holiday
promoted is of good quality and will be available, however
if any changes to your holiday are necessary, due to circumstances
beyond our control, we would advise you prior to departure.
Where major changes are necessary, we would offer a full
or partial refund. A major change would constitute change
of accommodation to a lower grade.
If We Change Your Holiday
We plan the arrangements for holidays
in our website many months in advance and although it is unlikely
that we will have to make any changes to confirmed arrangements,
it does occasionally happen. We reserve the right to make such
changes at any time.
If we have to make a major change to your holiday accommodation
you may either:
(a) accept the changed arrangements
(b) Purchase another holiday from us at the advertised price
(c) Cancel your holiday
If you choose either (a) or (b) you will also be offered a
credit towards the costs of your holiday as shown below:
(I) Changes more than 56 days before departure - NIL
(II) Changes between 55 – 29 days before departure - £10 per
person
(III) Changes between 28 –15 days - £20 per person
(IV) Changes between 14 – 8 days before departure - £30 per
person
(V) Changes less than 7 days before departure £40 per
person
If you choose (c) we will refund all monies paid.
In the unlikely event of insufficient numbers, which, in our
opinion, make the holiday non-viable, we reserve the right
to cancel your booking, subject to us reimbursing all deposits
paid.
Cancelling by you
If it becomes necessary for you or any member
of your party to cancel your booking or part of it, you must
inform us in writing immediately. Cancellation charges are
calculated from the date we receive written notification in
our office. If we receive the written notification within 8
weeks of departure then the cancellation charges below will
apply:
More than 56 days before departure -deposit
55 – 29 days 50% of total cost of holiday
28 – 15 days 70% of total cost of holiday
14 – 1 day 100% of total cost of holiday
Force Majeur
We cannot accept liability in any circumstances
where performance and/or prompt performance of the contract
is prevented by reasons of war, threat of war, civil strife,
riots, terrorist activities, industrial disputes, natural and
nuclear disaster, fire or adverse weather conditions.
Accommodation
Accommodation in all hotels, whatever the grading,
is based on the ‘standard room' category unless otherwise stated
and a supplement is payable for alternative room categories.
Rooms are often described as being ‘twin' or ‘double'. However,
this often means the same thing - that the room is suitable
for 2 occupants. The bed configuration remains at the discretion
of the hotel and whilst special requests, such as that for
either double or twin beds, will be forwarded to the hotel,
they cannot be fully guaranteed.
Where single rooms are booked, these may be specifically designed
for single occupancy and, therefore, less roomy than twins
or doubles.
The names and arrival details of all room occupants will be
required at the time of booking. Many hotels will make a charge
payable locally if occupancy is amended during your stay.
Unless specified all rooms in our website have private facilities.
This means a bath OR shower.
We will always refer to your holiday duration in terms of ‘number
of nights' spent in hotels and ‘number of days' away from the
UK (including overnight flights). On your day of arrival, rooms
may not be available until mid-afternoon. However, for earlier
arrivals, if you wish to have access to your room when you
arrive at the hotel, you should ask for it to be booked from
the previous night at the appropriate supplement. On the last
day of your holiday you will probably have to vacate your room
about mid-morning regardless of your original time of arrival.
If your homeward flight does not leave until late evening and
you require a day room, you may book it via ourselves or it
may be booked directly with the hotel if available, and paid
for locally by you.
It is common practice for hotels to take a credit card imprint
on check-in as a guarantee for incidental expenses. If you
do not possess a credit card, a cash deposit may be required,
which will be refunded at checkout less any incidental charges.
Our liability
When you book your holiday we will give you the best information
we have then about your travel dates, time, routing, carrier
and aircraft type. However carriers can and do change dates,
times and routing at very short notice and we cannot control
these changes.
Transport may also be cancelled due to bad weather, technical
problems or force majeur. Except where this leads to a significant
alteration to contracted services, we will not be liable for
any loss or expense incurred in such cases, nor obliged to
refund any payment for unused accommodation or services at
your destination. Where we have a representative present, we
will always try to help you to make appropriate arrangements
for meals and/or accommodation if your transport is delayed
you will however, have to pay for any such services. If you
have purchased holiday insurance, you may find that it will
pay certain benefits in the event of delays.
(a) We do our best to ensure that your holiday arrangements
are supplied as described in our website. We accept responsibility
for the proper performance of the services we have contracted
to provide and if they are not provided to a reasonable standard
(in compliance with local authority minimum standards) due
to the fault of our employees, agents or suppliers, we will
pay you appropriate compensation. Except in the case of damage
resulting in death or injury, we reserve the right to limit
our liability to twice the cost of the holiday that we have
contracted to provide.
(b) The legal obligations and liabilities of carriers and hotelkeepers
(even in cases of death or injury) are limited by international
agreements. Our liability to you will be limited in the manner
provided by the relevant convention, so that our liability
is no greater than that of the carrier or hotelkeeper concerned.
Details of the relevant conditions can be provided on request.
(c) All airlines and other carriers have their own conditions
of carriage, defining their obligations and liabilities, and
these will apply to you and your party. Copies of these are
available on request. Again, our liability to you will be limited
to the same extent. Please note passengers who appear to be
under the influence of drink or drugs may be refused entry
to aircraft.
(d) We will not be liable to you or your party for the improper
performance of services provided to you under our contract,
which
- is due to your fault, or the fault of any member of your
party, or
- is caused by a third party not contracted by us to provide
services, and is unforeseeable and unavoidable, or
- is caused by force majeur.
(e) Where relevant, our brochure contains general information
on passport and visa requirements, and known health formalities
required. However, it is your responsibility to ensure that
you and your party hold valid passports, if required, and any
necessary visas. It is also your responsibility to ensure that
you and your party comply with any compulsory health requirements
or recommended precautions before departure. Your family doctor
can advise on these. It is your responsibility to ensure you
treat the property of our suppliers with respect. Failure to
do so will result in you becoming liable for any costs involved
in rectifying items or facilities that have been treated improperly.
(f) We accept responsibility (as limited by the previous sections
of this clause) for the holiday sold to you and detailed on
your confirmation. We do not accept liability for any excursions
or items that you purchase locally from our representatives,
agents or sub-agents, which do not form part of the prearranged
holiday package.
If You Have A Problem
In the unlikely event that you have a
problem or complaint during your holiday, please notify a representative
of Red Sea Tennis Tours Ltd so that they have an opportunity to
rectify the issue. If this is proven unsatisfactory then the
client should notify Red Sea Tennis Tours Ltd in writing within
28 days of the completion of his/her holiday. No liability
can be accepted for complaints not notified within that period
or if the complaint was not notified to a Red Sea Tennis Tours Ltd
representative during the holiday.
Misbehaviour
We reserve the right at our absolute discretion
to terminate without notice the holiday arrangements of any
customer whose behaviour is such that it is likely in our opinion
to cause distress, damage or annoyance to our customers, employees,
property or to any third party. Full cancellation charges will
apply and we will be under no obligation whatsoever to provide
a refund or compensation for costs that may be incurred. Red
Sea Tennis Tours has no control over the behaviour of person
staying at, or visiting your holiday accommodation and is not
responsible for any withdrawal or impairment of facilities
or other loss or damage caused by them.
Win a tennis racquet competition
Entry for the Win a Racquet Competition is by email only. One
entry per email address only. The winner will be drawn at random
each month and notified by email and their name published on
the website. RSTT reserves the right to remove, change or withdraw
the promotion at any time.
10% of Kit when purchased with holiday
To qualify for a 10% discount from the Kit Store all holidays
must have been paid in full. Kit Store purchases must be made
within 30 days from the final balance having been paid.
For more information about holidays or to book please call
01386 751 910 or email |
